Prepare for Your Day of Service

HomeFAQsPrepare for Your Day of Service

Prepare for your day of service by reading through the following checklist, reviewing our terms and conditions, and reading our FAQs.  By reviewing our checklists, this will help our Service Technicians perform their jobs seamlessly and will help you rest easy knowing all the bases are covered.  These checklists also include additional information on our services.

How Can I Prepare for My Service?

  • Please close all doors and windows tightly, we do not want water getting into your home.
  • Remove all items from areas being cleaned, including door mats, exterior decor, and potted plants.
  • If cleaning windows, please remove all belongings from sills and move all furniture away from windows being cleaned.
  • If house washing, please push any items 10 feet away from the side of the home. Please cut any trees back that may be against the home.
  • Please bring in fur babies along with their food and water bowls.
  • We will need a functional water source that we can easily access; please make sure one is available for use.
  • Please remain indoors during services. We understand you are genuinely excited about the services, but we need you to stay indoors for insurance purposes.
  • You may choose to not be home at the time of service.
  • Please make arrangement to pay for services upon completion. Our service technicians will take payment upon completion. We accept cash, checks, and all major credit cards.
  • Checks can be made out to Baker SoftWash.

Our General Terms and Conditions

Baker SoftWash operates at the highest standards possible and our goal is to leave your home in better shape than when we arrived. With all due diligence, we will always do our best and work to resolve any and all issues that may fall on Baker SoftWash. In some certain cases, we cannot be held liable.

Baker SoftWash is not liable for any of the following conditions or situations:

  • Pre-existing damages to windows, frames, siding, sills, or screens, including but not limited to:
      •  Oxidized frames, sills, or screens
      •  Torn, bent or loose screens
      •  Cracked or damaged glass, or damaged door or windows seals
      •  Scratches, scrapes, etc.
  • Previous damage to surfaces such as pavers, concrete, stonework, brick and tile.
  • Oxidization on vinyl or metal siding. (This can be removed for an additional charge. Please call for details.)
  • Previous damage to gutters, downspouts, and drains.
  • Previous clogged drains or poor drainage.
  • Previous damage to gutter guards and/or covers.
  • Loose hangers, rotted or broken fascia, or other pitch- and fastener-related gutter issues.
  • Water damage from pre-existing poor drainage, clogged drains, or broken window or door seals.

General FAQ

Q: Should I Be Concerned About My Plants And Landscaping?

A: Short answer: Yes.

Roof cleaning always carries an inherent risk to your landscaping and plant life.  We cannot guarantee that some of your landscaping will not be affected by the cleaning process (and you should seriously question any roof cleaning contractor who does make such a guarantee).

What we do guarantee is that we will take every precaution possible to protect your landscaping and plant life.  We also guarantee that if something negative does happen after your cleaning service, we will be there for you to help you get it rectified.

In order to mitigate as much risk as possible, we use a variety of strategies to protect landscaping and plant life:

  • Collection and/or diversion of runoff.
  • Dilution of over-spray and runoff before, during and after the job.
  • We apply Plant Wash which is a neutralizing agent to soil and plant life where necessary.
  • Coverage of delicate plant life with breathable tarps.

These precautions protect your plants as much as possible.  In the event that you do notice any issues after service, such as wilting or browning leaves, wilting flowers, etc., please give us a call.  We promise to take care of you!

Roof Washing FAQs

General roof washing service does not get rid of all moss and lichen instantly. Due to our process of cleaning your roof in the safest manner possible we let the wind and the rain take the left-over dead moss away and rinse away the rest of the lichen. In most cases our process includes a 5-Year Spot-Free warranty for your roof.

General house washing and concrete cleaning service does not include removal of the following (these items may be removable at an additional charge; please speak with your Service Consultant for more details):

  • Glue, caulk, or other adhesive residue
  • Paint overspray, splatters, drips, or brush marks
  • Mortar, concrete, or other hard debris
  • Non-organic staining and discoloration such as rust, efflorescence, calcium deposits, irrigation runoff, fertilizer stains, etc.
  • Failing, faded or peeling sealers or other coatings
  • Oxidization

Window Cleaning FAQ and Terms of Service

Q: What If It Rains On The Day Of My Scheduled Service?

A: In order to stay on schedule, we do work in light rain situations.  We find that it’s rare for rain to affect clean windows, but it does happen sometimes.  No worries!  We offer the area’s only 2 Day Rain Guarantee.  If rain spots up your windows within two days of service, we will come back and touch up as needed at no cost to you!

General window cleaning service does not include removal of the following (These items can be removed for an additional price. Contact us for more information.):

  • Glue, caulk or other adhesive residue
  • Hard water staining
  • Mineral deposits, including rust stains
  • Mortar, concrete, or other hard debris
  • Paint overspray, splatters, drips, or brush marks

Gutter Cleaning FAQ and Terms of Service

Q: What can I expect on the day of my gutter cleaning?

A: General gutter cleaning service does not include the offsite removal of gutter debris. We will bag the debris up and leave it where you tell us! Please also be advised that our standard gutter cleaning includes cleaning downspouts to ground level. It DOES NOT include cleaning underground drains (this can be added to your services for an additional price; please call for details).

Q: Do I Need To Do To Be Home For My Gutter Cleaning Service?

A: No, you don’t!  We are happy to perform the work and process your payment after it’s completed.  We’ll email you a receipt and the photos of your clean gutters, usually within just a couple of minutes of the job being completed.  How convenient!

Q: Tell Me About Your Gutter Cleaning Guarantee.

A: Baker SoftWash offers the best gutter cleaning promise – the 14-Day No Clog Guarantee.  If your gutters develop a new problem within two weeks of service, just give us a call.  We’ll return promptly to address the issue, and at no cost to you!

Our Terms of Service (Gutter Cleaning)

Baker SoftWash is not responsible or liable for any of the following conditions or situations:

  • Pre-existing damage to siding, gutters, downspouts, and drains.
  • Pre-existing damage to gutter guards and/or covers.
  • Loose hangers, rotted or broken fascia, or other pitch- and fastener-related gutter issues.